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Services can change. Check the original source or contact the organization before you travel. RWN shows where information came from and when it was last reviewed.

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Resource finder

UNHCR HELP — Zambia

Lusaka, Zambia

Official information for refugees, asylum-seekers, and stateless people in Zambia, including rights, contacts, and locally available support.

  • Navigation
  • Shelter
  • Health
CostFree resource finder.

Free official information

AccessOnline country guidance
Hours, location & verification
Coverage
Countrywide online guidance — representative map point at Lusaka, not a service address

Check before you go. This is countrywide guidance, not a walk-in office. Eligibility and available programs depend on personal circumstances and current local capacity.

Resource finder

Boston Homeless Services Directory

Boston, United States

Boston's official list of emergency shelters, daytime services, meals, showers, laundry, clothing, health care, outreach, and youth and family programs.

  • Navigation
  • Shelter
  • Food
  • Hygiene
  • Clothing
  • Health
CostFree resource finder.

Free to search; provider rules vary

AccessOfficial online locator
Hours, location & verification
Coverage
Citywide official directory for Boston, Massachusetts

Check before you go. The city page lists access rules, addresses, and phone numbers. Contact the provider directly because capacity and intake conditions change.

Resource finder

Toronto Homeless Help

Toronto, Canada

Toronto's official starting point for shelters, 24-hour respite, drop-ins, public showers, outreach, warming centres, and housing support.

  • Navigation
  • Shelter
  • Food
  • Hygiene
  • Health
CostFree resource finder.

Free to search; provider rules vary

AccessOfficial online locator
Hours, location & verification
Coverage
Citywide services and Central Intake for Toronto

Check before you go. Call Central Intake for emergency shelter or 311 for outreach. Seasonal services open only when activated.

Resource finder

Seattle Essential Services Guide

Seattle, United States

A City of Seattle guide to day centres, free showers, food banks, clothing, health support, shelter, and public benefits.

  • Navigation
  • Food
  • Shelter
  • Hygiene
  • Clothing
  • Health
CostFree resource finder.

Free to search; provider rules vary

AccessOfficial online locator
Hours, location & verification
Coverage
City resource guide for Seattle's Chinatown–International District and nearby services

Check before you go. Program hours and eligibility vary. Use the city guide to identify a service, then confirm through that provider.

Resource finder

Restos du Cœur Local Associations

France-wide, France

The official Restos du Cœur network routes people to nearby food assistance and broader social support across France.

  • Food
  • Navigation
  • Clothing
  • Health
CostFree resource finder.

Free to search; provider rules vary

AccessOfficial online locator
Hours, location & verification
Coverage
Departmental association finder across France

Check before you go. Registration, documents, distribution dates, and available services vary by local association; contact the selected association.

Resource finder

Spain Social Services Map

Spain-wide, Spain

Spain's official national map linking people to regional social-service systems and citizen assistance.

  • Navigation
  • Food
  • Shelter
  • Health
  • Clothing
CostFree resource finder.

Free to search; provider rules vary

AccessOfficial online locator
Hours, location & verification
Coverage
Interactive government map of regional social services

Check before you go. Programs, eligibility, languages, and appointments are managed by each autonomous community.

Singapore's official pathway to ComCare financial and social assistance through local Social Service Offices and complementary community schemes.

  • Navigation
  • Food
  • Shelter
  • Health
CostFree resource finder.

Free to search; provider rules vary

AccessGovernment assistance offices
Hours, location & verification
Coverage
Social Service Offices across Singapore

Check before you go. Eligibility depends on residency, household circumstances, and program assessment. Use the official page to identify the correct office.

Service location

Crisis Skylight Birmingham

Birmingham, United Kingdom

A Crisis Skylight centre offering personalized support with housing, homelessness, health and wellbeing, skills, employment, and referrals.

  • Shelter
  • Health
  • Navigation
CostFree.

Free homelessness support

AccessContact centre for assessment
Hours, location & verification
Address
Suite 303, Rhubarb, 25 Heath Mill Lane, Digbeth, Birmingham B9 4AE
Hours
Contact the centre before visiting.

Check before you go. Crisis asks people to contact the centre before travelling because appointments, visiting arrangements, and the support available depend on individual circumstances.

Service location

Crisis Skylight Brent

Brent, United Kingdom

A Crisis Skylight centre offering personalized support with housing, homelessness, health and wellbeing, skills, employment, and referrals.

  • Shelter
  • Health
  • Navigation
CostFree.

Free homelessness support

AccessContact centre for assessment
Hours, location & verification
Address
1-2 Bank Buildings, High Street, Harlesden, London NW10 4LT
Hours
Monday–Friday 9:00 AM–5:00 PM; visits are generally by appointment between 10:00 AM and 4:00 PM.

Check before you go. Crisis asks people to contact the centre before travelling because appointments, visiting arrangements, and the support available depend on individual circumstances.

Service location

Crisis Skylight Croydon

Croydon, United Kingdom

A Crisis Skylight centre offering personalized support with housing, homelessness, health and wellbeing, skills, employment, and referrals.

  • Shelter
  • Health
  • Navigation
CostFree.

Free homelessness support

AccessContact centre for assessment
Hours, location & verification
Address
12 Surrey Street, London CR0 1RG
Hours
Monday–Friday 10:00 AM–4:00 PM.

Check before you go. Crisis asks people to contact the centre before travelling because appointments, visiting arrangements, and the support available depend on individual circumstances.

Service location

Crisis Skylight Edinburgh

Edinburgh, United Kingdom

A Crisis Skylight centre offering personalized support with housing, homelessness, health and wellbeing, skills, employment, and referrals.

  • Shelter
  • Health
  • Navigation
CostFree.

Free homelessness support

AccessContact centre for assessment
Hours, location & verification
Address
Cranston House, 271 Canongate, Edinburgh EH8 8BQ
Hours
Monday–Friday 10:00 AM–12:00 PM and 1:00–4:00 PM.

Check before you go. Crisis asks people to contact the centre before travelling because appointments, visiting arrangements, and the support available depend on individual circumstances.

Service location

Crisis Skylight London

London, United Kingdom

A Crisis Skylight centre offering personalized support with housing, homelessness, health and wellbeing, skills, employment, and referrals.

  • Shelter
  • Health
  • Navigation
CostFree.

Free homelessness support

AccessContact centre for assessment
Hours, location & verification
Address
50-52 Commercial Street, London E1 6LT
Hours
Monday–Friday 9:30 AM–4:30 PM.

Check before you go. Crisis asks people to contact the centre before travelling because appointments, visiting arrangements, and the support available depend on individual circumstances.

Service location

Crisis Skylight Merseyside

Liverpool, United Kingdom

A Crisis Skylight centre offering personalized support with housing, homelessness, health and wellbeing, skills, employment, and referrals.

  • Shelter
  • Health
  • Navigation
CostFree.

Free homelessness support

AccessContact centre for assessment
Hours, location & verification
Address
96 Kent Street, Liverpool L1 5BD
Hours
Monday–Friday 8:30 AM–5:00 PM.

Check before you go. Crisis asks people to contact the centre before travelling because appointments, visiting arrangements, and the support available depend on individual circumstances.

Service location

Crisis Skylight Newcastle

Newcastle upon Tyne, United Kingdom

A Crisis Skylight centre offering personalized support with housing, homelessness, health and wellbeing, skills, employment, and referrals.

  • Shelter
  • Health
  • Navigation
CostFree.

Free homelessness support

AccessContact centre for assessment
Hours, location & verification
Address
City House, 1-3 City Road, Newcastle upon Tyne NE1 2AF
Hours
Contact the centre before visiting.

Check before you go. Crisis asks people to contact the centre before travelling because appointments, visiting arrangements, and the support available depend on individual circumstances.

Service location

Crisis Skylight Oxford

Oxford, United Kingdom

A Crisis Skylight centre offering personalized support with housing, homelessness, health and wellbeing, skills, employment, and referrals.

  • Shelter
  • Health
  • Navigation
CostFree.

Free homelessness support

AccessContact centre for assessment
Hours, location & verification
Address
Old Fire Station, 40 George Street, Oxford OX1 2AQ
Hours
Contact the centre before visiting.

Check before you go. Crisis asks people to contact the centre before travelling because appointments, visiting arrangements, and the support available depend on individual circumstances.

Service location

Crisis Skylight South Wales

Swansea, United Kingdom

A Crisis Skylight centre offering personalized support with housing, homelessness, health and wellbeing, skills, employment, and referrals.

  • Shelter
  • Health
  • Navigation
CostFree.

Free homelessness support

AccessContact centre for assessment
Hours, location & verification
Address
163 St Helen's Road, Swansea SA1 4DQ
Hours
Monday–Friday 9:00 AM–4:00 PM, excluding bank holidays.

Check before you go. Crisis asks people to contact the centre before travelling because appointments, visiting arrangements, and the support available depend on individual circumstances.

Resource finder

988 Suicide & Crisis Lifeline

United States

The 988 Suicide & Crisis Lifeline provides 24/7, free, and confidential support for people in distress, as well as prevention and crisis resources. It serves anyone facing mental health struggles, emotional distress, or alcohol/drug use concerns.

  • Health
CostFree resource finder.

Free to use and completely confidential.

AccessFree 24/7 phone, text, and chat line
Hours, location & verification
Coverage
Nationwide telephone, text, and chat service covering all of the United States

Check before you go. Available 24/7/365. Offers service selection options including Veterans, Spanish-language, and Deaf/HoH access.

Resource finder

Berliner Kältehilfe

Berlin, Germany

Berliner Kältehilfe provides emergency overnight accommodation, warm meals, and medical help for homeless people in Berlin during the cold season. The service aims to prevent people without shelter from freezing to death.

  • Shelter
  • Food
  • Health
CostFree resource finder.

The service is free of charge for people who have no place of their own and cannot afford accommodation.

AccessOfficial online locator and app
Hours, location & verification
Coverage
Berlin, Germany

Check before you go. The cold relief season lasts from October to April. Emergency overnight stays are generally open every evening during this period.

Resource finder

Advice line

United Kingdom

Doctors of the World UK provides a free advice line for people having problems signing up with an NHS family doctor or getting healthcare. The service offers support with GP registration, prescription costs, and understanding healthcare rights.

  • Health
  • Navigation
CostFree resource finder.

Free to use and call

AccessFree advice line
Hours, location & verification
Coverage
Nationwide telephone service covering all of the UK

Check before you go. Open Tuesday to Thursday from 10am to 12 midday. London-based clinic closed on 26th March 2025.

Resource finder

Health811

Ontario, Canada

Health811 is a free, secure, and confidential service for people in Ontario to receive health advice from a registered nurse or find health services. It is available 24 hours a day, seven days a week via phone or online chat.

  • Health
  • Navigation
CostFree resource finder.

Free to call or access online

AccessFree 24-hour phone line and online chat
Hours, location & verification
Coverage
Ontario, Canada

Check before you go. Available 24 hours a day, seven days a week. Does not replace your other touch point with your health care provider. In a medical emergency call 911 immediately.

Resource finder

healthdirect

Australia

Healthdirect is a free, government-funded 24-hour health advice line for all Australians. It provides access to registered nurses who can offer health advice, assess symptoms, and direct callers to appropriate local care.

  • Health
  • Navigation
CostFree resource finder.

Free to call and free to use, though call charges may apply from mobiles

AccessFree 24-hour phone line
Hours, location & verification
Coverage
Nationwide telephone service covering all of Australia

Check before you go. Available 24 hours a day, 7 days a week. Call charges may apply from mobiles.

WIC provides healthy foods, personalized nutrition education, breastfeeding support, and referrals to other services. It serves women who are currently pregnant, recently pregnant, or breastfeeding, and babies and kids under 5.

  • Food
  • Health
  • Navigation
CostFree resource finder.

The program provides everyday groceries and other services at no cost to you.

AccessOfficial online locator
Hours, location & verification
Coverage
Nationwide online service covering all of the United States and its territories

Check before you go. Available for women who are currently pregnant, recently pregnant, or breastfeeding, and babies and kids under 5. Eligibility conditions apply.